PRIVACY STATEMENT

Last Updated Date: July 30, 2025

1. About this Privacy Statement

This Privacy Statement (the “Statement”) describes how Columbia Forest Products, Inc. and our affiliates and subsidiaries (together, “CFP,” “us,” “our,” and “we”) process your personal information. The Statement explains:

 

·         What personal information we collect about you, including when you (a) interact with us at events, our distributors’ locations, or our facilities, (b) engage with us on social media sites, (c) communicate with us, and (d) use our services and websites, including www.CFPwood.com, www.columbiaforestproducts.com, www.purebondplywood.com, and www.touchwoodpanels.com.

·         How we use and protect your personal information; and

·         Your legal rights with respect to your personal information and how to exercise them, including how to access and update your information.

 

This Statement addresses specific transparency requirements of various privacy and data protection laws and serves as our notice at collection. We encourage you to read this Statement carefully to be informed of our practices and your choices.

If you have any questions about this Statement, your rights, or our processing of personal information, please contact CFP using the form here or at privacy@CFPwood.com

2. Modifications to this Privacy Statement

We may update this Statement from time-to-time to enhance transparency, as well as in response to changing legal requirements, technical standards, or business practices. For example, we may modify the Statement if a new law requires additional notices or if we intend to collect new categories of personal information. We will post any new or revised Statement here. You can determine if this Statement has been revised by referring to the last updated date at the top of this page.

CFP may also notify you of changes to the Statement by placing a prominent update on the CFP websites. In addition, if changes are material, we may notify you of such changes via the personal information that you have provided to us. If we intend to use earlier-collected personal information in accordance with the terms of the revised Statement and doing so would result in a use for a different purpose than stated at the time of collection, where required by law we will request your consent prior to such use. We will keep prior versions of this Statement in an archive for your review upon request.

 

3. Personal Information We Collect and Process

CFP collects personal information in a number of ways. We collect information directly from you, such as when you: sign up to receive our newsletter, when you send us an email, or when you visit us at our facilities vide us with your personal information directly when you:

 

·         Submit an inquiry form through our website or contact us offline to learn more about our business, products, or career opportunities.

·         Apply for membership in our PureBond® Fabricator Network.

·         Make a request for specific product information or samples.

·         Inquire about the sale of products, such as how and where to buy certain products.

·         Subscribe to receive our digital newsletter

 

We also collect information automatically from you using <<Cookies and Similar Technology>> when you visit our websites or engage with our emails. For example, when you navigate our websites, we may gather information about the content you viewed and the clicks you made while on our site. 

CFP may also collect information about you from others, such as our distributors, sales agents, from public sources, or other manufacturers when CFP acts as a distributor. At times, when CFP is acting as a distributor, CFP may receive contact information from a manufacturer of people who are interested in purchasing the manufacturer’s products. We may also make inferences about you, such as the products and content that may interest you.

 

The information we process from these sources includes:

 

·         Identifiers, such as your name, home address, email address, telephone number, and other information that could be used to contact you, as well as unique online identifiers.

·         Credentials, such as the password you use to access materials on our website.

·         Commercial information, including information about your prior transactions with us and information about your business and your projects, such as your company, job title, annual revenue, and years in business (details we collect if you inquire about product sales or apply for membership in our PureBond® Fabricator Network).

·         Demographic information, such as your market area (e.g., Portland Metro area) or language.

·         Professional, educational, and employment-related information, such as your professional qualifications, prior employers, and training. You may provide this information as part of your enrollment in our network or when you inquire about career opportunities.

·         Communications, such as email messages you send, exchanges with us on social media platforms, and any the content of any other communications.

·         Content, such as reviews you publish about us or information you share on our websites.

·         Financial account information, such as the information you provide for billing purposes.

·         Your preferences, interests, and affiliations, such as those indicated when you attend our events or communicate an interest in certain types of products. We may also infer your interests based on the content you view, how we interact with you, or based on our communications.

·         Audio, visual, or similar information, including photographs taken at our events, video taken at our facilities, or voice messages we may receive from you.

·         Device data, such as mobile device identifiers and information we collect about the type of device or browser you use to access our ‎website. ‎

·         Internet activity and digital interactions, such as the information we automatically collect when you visit ‎our websites or engage with our emails using <Cookies and Similar ‎Technology> which often assign a unique identifier‎. Such information may include:

 

o   Unique online identifiers, such as cookie ids,

o   The date and time of your visit and the duration of your visit,

o   Your Internet Protocol (“IP”) address,

o   Actions you take on our websites (such as the web pages viewed and the links clicked), and

o   The websites (if any) from which you linked to a CFP website and the website you visit after visiting our website.

 

To learn more about information automatically collected, please see <<Cookie and Similar Technology>> section below. 

Company may process de-identified personal information. Data in this state cannot be used to infer information about, or ‎otherwise be linked to, a particular individual. Unless allowed under applicable law, we will maintain ‎such information in a de-identified state.‎

Some of the information we collect, ‎depending on our interactions, may qualify as “sensitive” information under certain privacy laws, such as ‎‎your credentials, financial account information, or other sensitive information you choose to provide to us.

 

4. How We Use Personal Information

We use your information for a variety of purposes, including to respond to your inquiries, market our products and services, and conduct business. For example, we use your information, to:

Use or Purpose	Personal Information Categories
Provide our products and services, including completing transactions, distributing our products, and providing support.	·         Identifiers ·         Commercial information ·         Communications ·         Financial account information
Operate our PureBond® Fabricator Network. If you apply for membership, we will use that information to consider your application and, if you become a member, the information will be associated with your membership and shared with those looking for qualified sources of finished goods.	·         Identifiers ·         Credentials ·         Commercial information ·         Communications
Communicate with you. Respond to you, including when you request information about our products or inquire about other opportunities with us. Send you required notices and other important information about our products. Distribute our newsletters and other digital communications.	·         Identifiers ·         Commercial information ·         Demographic information ·         Professional, education, and employment-related information ·         Communications ·         Your preferences, interests, and affiliations ·         Audio, visual, or similar information ·         Device data ·         Internet activity and digital interactions
Operate, improve, secure, and troubleshoot our websites and digital communications. For example, we use information we collect through <<Cookies and similar Technology>> to understand how many people visit our websites, when they encounter bugs or other performance issues, and what pages are visited most often.	·         Identifiers ·         Device data ·         Internet activity and digital interactions
Market and advertise our products, including through promotional communications, digital advertising, engagement with you through professional networks and social media platforms.	·         Identifiers ·         Commercial information ·         Demographic information ·         Professional, educational, and employment-related information ·         Communications ·         Content ·         Your preferences, interests, and affiliations ·         Audio, visual, or similar information ·         Device data ·         Internet activity and digital interactions
Tailor your experiences and interactions. For example, on a CFP website, we may personalize your experience by displaying content we think may interest you.	·         Identifiers ·         Your preferences, interests, and affiliations ·         Device data ·         Internet activity and digital interactions
Facilitate billing and process payments.	·         Identifiers ·         Commercial Information ·         Financial account information
Conduct research and product development.	·         Identifiers ·         Commercial Information ·         Demographic information ·         Professional, educational, and employment-related information ·         Communications ·         Content ·         Your preferences, interests, and affiliations ·         Device data ·         Internet activity and digital interactions
Consider you for employment. If you apply for a job, we will use the information provided to consider you for the position and to contact you regarding your application. We use a third-party service provider to assist us with receiving online job applications.	·         Identifiers ·         Professional, education, and employment-related information ·         Communications
Operate our business. We use personal information for a variety of business purposes, such as to understand and measure our performance and forecast our costs and expenses.	Any personal information, as necessary
Protect our rights and property, as well as those of our users or others. Detect and prevent fraud, policy violations, security incidents, and other harms. Enforce our policies and contracts.	Any personal information, as necessary
Comply with law and regulations or meet other legal or professional requirements.	Any personal information, as necessary.

We may aggregate and de-identify your information for a variety of purposes. For example, we aggregate personal information automatically collected on our websites to track the number of their visitors and the content that is most popular.

In carrying out these purposes, we combine information we collect from different contexts and sources. ‎For example, we may combine your commercial information with information we gather about you on social media platforms to identify upcoming events or promotions that may interest you.

As described above, depending on our interactions, some of the information we collect may qualify as “sensitive” ‎information. We only collect such sensitive ‎information as necessary to conduct business.

 ‎

5. When We Share Your Information

We share your information with others in a variety of circumstances, including with your consent, at your direction, to complete any ‎transaction or request you have authorized, and as outlined in the chart below.‎

 

Category of Recipient / Sharing Scenario	Categories of Personal Information	Purposes
The public	·         Identifiers ·         Commercial information ·         Content	If you are a member of the PureBond® Fabricator Network, information about you and your business is shared broadly, including on our website. If you choose to share content online through social media channels or using social features of our website, your information will be visible to others.
Service Providers	All categories of personal information	We share your information with third parties, such as our vendors and suppliers, who provide us with services or work on our behalf pursuant to a binding agreement. This includes our IT and cloud service providers. These companies must abide by our requirements and are not allowed to use personal information they receive from us for any other purpose beyond providing us with their respective services.
Our affiliated business entities or subsidiaries	All categories of personal information	We share personal information with affiliated business entities and subsidiaries to conduct business and for other legitimate purposes.
Other business, in the event of a Merger, Acquisition, or Sale	All categories of personal information	We might transfer your information to a third party in the event of a merger, acquisition, sale, transfer of assets or any part of our business.
Law enforcement, authorities, or others as necessary	All categories of personal information	We might disclose your information to a third party, without your consent and without notice to you if we are required to do so by law. We may also disclose your information to a third party if we have a reasonable belief (1) we are legally or ethically obligated to do so, (2) such disclosure is necessary to protect, establish, or exercise our legal rights or defend against legal claims, or (3) disclosure is necessary to protect our / your / others’ rights, property, and/or safety.

CFP may also share aggregated information or sufficiently de-identified information without restriction.

 

6. Your Rights and Choices

Privacy and data protection laws provide individuals with ‎specific rights regarding their personal information. Depending on the jurisdiction in which you reside you may have some or all of the following ‎rights and choices regarding ‎your information. ‎These may include the right to:

 

·         Obtain information about our processing of personal information.

·         Access your personal information.

·         Correct, rectify, or delete your personal information.

·         Obtain an electronic copy of personal information, so you may transfer that personal information to another party; or

·         Restrict, limit, or object to how we process personal information, including the right to withdrawal your consent to the processing of personal information and not be subject to automated decision making. ‎We do not engage is automated decision making.

 

You have the right to know if we sell or share your information with others. Our use of <<Cookies and Similar Technology>> as described may be considered a sale or sharing of your information in some areas.

 

You can exercise your rights, as well as make choices regarding our collection and processing of your information ‎through various methods and tools. For example, you can:‎

·         Contact us. Send your request using this form, sending an email to privacy@CFPwood.com, or call our corporate office at 1-800-637-1609.

·         Update your portfolio or application materials. If you have set up a portfolio for job applications through www.ultipro.com, you may access, update, or change your personal information associated with your portfolio by accessing and/or editing your portfolio, as described in the Employment and Recruiting section, above.

·         Use browser controls. Most browsers provide settings to control your interactions with cookies, which will impact ‎the information processed by cookies on our digital properties. Please refer to your browser for information on ‎how to access these settings. Your settings may impact your experience with our digital properties and the ‎functionality available to you. ‎

·         Unsubscribe. You can unsubscribe from our digital newsletter or marketing communications by clicking the unsubscribe link at the bottom of the message. You may also opt-out of marketing communications by ‎contacting us using this form or emailing privacy@CFPwood.com. If you ‎request that we not contact you for ‎marketing purposes, we ‎reserve the right to contact you for non-marketing purposes.‎

·         Cookie Banner. You can communicate your cookie preferences by using our cookie banner on our websites, which you can find by clicking on the cookie icon in the lower left of our website.

If you exercise your rights, we will not ‎discriminate against you. Please note that with regard to all these rights:

 

·         We will verify your identity (or the authority of a designated agent acting on your behalf) and may request further information, as necessary. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority ‎to make the request and/or confirm the personal information relates to you. ‎

·         Your rights are not absolute. We may refuse or limit your request based on the exemptions set out in any applicable data protection laws. Depending on where you reside, you may have the right to appeal our handling of your request.

·         We may charge you a reasonable administrative fee for any repetitive, manifestly unfounded, or excessive requests.

 

You, or someone legally authorized to act on your behalf, may make a request to exercise your rights related to your ‎personal information by contacting us. If you contact us, we will respond to your requests to exercise your rights promptly and in accordance with applicable law. We may ask that you:‎

·         Provide sufficient information that allows us to reasonably verify you or your authorized representative’s authority ‎to act on your behalf. Where possible, we will attempt to verify your identity by only using we have previously ‎collected from you, such as an e-mail address. DO NOT SEND US SENSITIVE PERSONAL INFORMATION, such as a ‎social security number or picture of photo ID, in your initial request to exercise any rights. ‎

·         Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.‎

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority ‎to make the request and/or confirm the personal information relates to you. ‎

 If we are unable to respond to your verified request ‎within thirty (30) days and require more time, we will inform you of the ‎reason and extension period in writing. 

We will deliver our written response by mail or electronically, at your option.‎ For data portability requests, we will select a format to provide your personally information that is readily useable and ‎should allow you to transmit the information from one entity to another entity without hindrance.‎ If we refuse your request to exercise any of these rights which you may have, we will state the reasons for our refusal and allow you to challenge our decision. 

If you exercise your rights, we will not ‎discriminate against you. ‎

7. Cookies and Similar Technology

Our websites and digital communications use cookies and similar technology to automatically collect personal information about your use and interactions. ‎

·         Cookies are small files placed on your device to store information, often consisting of a unique personal identifier, ‎for a variety of purposes. ‎Cookie information is transmitted to us or a third party we permit to collect information on our websites and used for the purposes described herein.

·         Web beacons are clear electronic images imbedded in a web ‎page, website feature, or email, which transmit information about your interactions, such as when you ‎view a particular website with a web beacon. ‎CFP uses web beacons alone or in conjunction with cookies to collect information about your usage of the ‎CFP websites, communications, and content. Web beacons may also be placed in our marketing emails ‎that send information to CFP about your interactions with the email, such as when you click on a link in the ‎email that directs you to a CFP website.

·         Pixels and web tags are encoded in digital content to enable functionality and/or to track engagement with digital ‎content across contexts. ‎

We use these technologies to assist with website navigation, authentication, security, fraud detection, digital advertising, marketing, website analytics, and other purposes described above. We use information gathered using cookies and similar technology to evaluate the use and performance of ‎our websites and for marketing and digital advertising purposes.

We may permit third parties to automatically collect personal information on our websites using cookies and similar technology. We use the information collected through these third ‎parties to gather insights about the use of our websites, our marketing efforts, and more. In some cases, the third parties use your ‎information for their purposes as well. For example, these cookies may allow them to collect or receive information over ‎time about your online activities from and across different websites, applications, and services. You can opt out of certain types of data ‎processing by the third party by visiting the links provided: Google Analytics (Analytics, Marketing, Audience Measurement) ‎Opt-out; Customer.AI (Marketing) Opt-out/Do Not Sell, HubSpot (Marketing, Analytics) Opt-Out; Meta (Marketing, Advertising) Ad preferences. To learn more about digital advertisements and marketing or to opt out, please visit the sites of the Digital Advertising Alliance and the Network Advertising Initiative. 

8. Children’s Privacy

CFP websites are not directed at, nor intended for use by, children. Further, CFP does not knowingly collect, use, process, or disclose children’s personal information. If we learn that we have processed a child’s personal information, we will process that personal information as required by applicable law, including as necessary, by deleting the personal information. If you are a parent or guardian who believes CFP has processed your child’s personal information, please contact us using this form, email us at privacy@CFPwood.com, or call our corporate office at 1-800-637-1609.

9. Securing Your Information

CFP uses reasonable physical, electronic, technical, and administrative measures to protect the confidentiality, integrity, and security of the personal information we process. ‎Unfortunately, no ‎electronic network or methods of transmitting data over the Internet can be ‎guaranteed to be 100% secure. As a ‎result, we cannot ‎guarantee the confidentiality, integrity, and security of the personal information we process.‎

 

10. Retention, Storage and Removal

We consider the following factors when determining how long we retain and store your information:

·         Our legal and contractual obligations,

·         Our professional or ethical responsibilities,

·         The purpose for which your information was collected or processed,

·         Your requests to delete the information,

·         Retention periods in applicable laws and regulation, and

·         Our legitimate business purposes. We may retain your data to the extent it is necessary to prevent fraudulent activity, to protect ourselves against liability or defend ourselves, to allow us to enforce our contractual or other rights, to pursue available remedies, and to limit any damages we might sustain.

 

CFP processes personal information in the United States and other jurisdictions where do business. We take steps to process the data that we collect in accordance with this Statement’s provisions and the requirements of applicable law, including those related to the cross-border data transfers.

 

11. Links to Other Websites

This Statement applies only to personal information CFP processes. CFP websites may contain links to other websites or services that are not owned or controlled by us (“Linked Sites”), including links to social media platforms. We are not responsible or liable for, and have not reviewed the privacy practices of, the Linked Sites or the owners or operators of the Linked Sites. The owners and operators of the Linked Sites may have their own policies regarding privacy and security. We advise you to review any Linked Sites for their own privacy practices to determine what information about you may be collected and used when you use such Linked Sites.

 

12. Contact Us

For questions regarding this Privacy Statement or our processing of personal information, or to exercise your privacy rights, please contact us using this form, emailing privacy@CFPwood.com, or use the information below:

 

Columbia Forest Products

ATTN: Information Privacy

7900 McCloud Road

Suite 200

Greensboro, NC 27409

1-800-637-1609