Columbia Forest Products Website Terms of Use
Last Updated Date: July 30, 2025
These Terms of Use (the “Terms”) govern your use of the digital services that Columbia Forest Products, Inc. and our affiliates and subsidiaries (together, “CFP,” “us,” “our,” and “we”) provide, including our websites, blogs, and any other digital service that links here (together, the “Services”).
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING SERVICES. THESE TERMS AFFECT YOUR LEGAL RIGHTS. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER: BY AGREEING TO BE BOUND BY THE TERMS, YOU AGREE THAT ALL DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING ARBITRATION, EXCEPT FOR CERTAIN LIMITED TYPES OF DISPUTES DESCRIBED IN <SECTION 7> BELOW. YOUR AGREEMENT TO ARBITRATION MEANS YOU ARE GIVING UP THE RIGHT TO GO TO COURT AND THE RIGHT TO A TRIAL BY JURY, AND INSTEAD, DISPUTES WILL BE DECIDED BY A NEUTRAL ARBITRATOR. YOU ALSO AGREE THAT ALL DISPUTES BETWEEN US, WHETHER IN COURT OR IN ARBITRATION, WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND YOU ARE WAIVING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ARBITRATION OR CLASS ACTION. PLEASE CLICK <HERE> TO READ SECTION 7 OF THIS AGREEMENT FOR FURTHER DETAILS.
Please review the CFP Privacy Statement to learn about the personal information we collect, how we handle personal information, and how you can exercise your privacy rights. Your acceptance of these Terms constitutes your consent to the processing activities described in our Privacy Statement under the laws of your jurisdiction.
1. ACCEPTANCE & GENERAL TERMS
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE OUR SERVICES. BY USING OUR SERVICES, YOU AGREE TO THESE TERMS.
We reserve the right, at our sole discretion and at any time, to modify (a) the Terms, (b) the Services, or (c) your access to the Services. You can always access the most current version of the Terms using the “Terms of Use” link we provide, including at the bottom of our websites. When we modify the Terms, we will indicate the date it was last updated at the top of this page. If any modifications to the Terms or the Services are unacceptable to you, you may discontinue your use of the Services. Your continued use of the Services following any modifications to the Terms or the Services, will indicate acceptance by you of the modified Terms or Services.
Our Services may contain links to third-party websites and services not controlled by us. CFP is not responsible for and does not endorse their content, including any information or materials contained on therein. These third-party websites and services are governed by their own terms of use and privacy policies. You are responsible for deciding if you want to access or use third-party websites or services and you accept the risk in doing so. If you have questions regarding the third-party websites or services, please direct them to the owner or operator. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.
Your use of our Services, or features or offers contained therein, may be subject to additional terms.
2. USE OF THE SERVICES AND CONTENT
The Services and all content on the Services, such as our blogs, reference guides, technical documents, FAQs, articles, video, text, images, icons, graphics, illustrations, code, designs, “look and feel,” data, and compilations (together, the “Content”), are intended for your personal, informational use. CFP attempts to be as accurate as possible when it comes to the technical information we provide, though as described below, we do not guarantee the accuracy of such information.
The Services and the Content, as well as the selection, coordination, compilation, and arrangements of the Services and Content, are (a) protected by applicable trade dress, copyright, trademark, patent, and other intellectual property laws in the United States and internationally, and (b) owned and controlled by CFP or CFP’s licensors or providers.
Provided you abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services, you may download, copy, print, or share the Content and other downloadable items displayed on the Services for your personal, informational use only.
The commercial use of Content is expressly prohibited without prior written permission from CFP (contact us using this form) or without your agreement to additional terms and conditions.
Except as provided in these Terms, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, communicate to the public or in any way exploit, any of the Content or the Services in whole or in part.
You may not:
a. Use our Services or Content in any way that (a) violates any applicable federal, state, local, or international law or regulation, (b) infringes any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person, or (c) violates the Terms.
b. Attempt (or assist in anyone else's attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Services, Content, or any features of the Services, or make any unauthorized use of the Services.
c. Collect Content, data, or information from the Services using automated means, including through the use any spider, bots, scripts, software, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process designed to data mine or scrape information from a website or service. General purpose Internet search engines will be entitled to access the Services and use limited Content from the Website if, in all cases: (i) They provide a direct hyperlink to the relevant web page from the Services; (ii) they link to and use the Content solely in connection with their activities as an Internet search engine; and (iii) they access the Services from a stable IP address using an easily-identifiable agent. We reserve the right to revoke this permission in whole or in part.
d. Remove or modify any copyright, trademark, or other proprietary rights notice from the any Content;.
e. Use the Services or Content for the development of any model, algorithm, or generative AI tool.
f. Create a database by downloading and saving Content or any other material or information from the Services;.
g. Use services, software, or any manual or automatic device, tool, or process designed to circumvent any restriction, condition, or technological measure that controls access to the Services or Content in any way, including overriding any security feature, bypassing, or circumventing any access controls, or use limits of the Services.
h. Download, copy, or use any Content or any other information or content on or comprising the Services in order to compete with CFP in any way.
i. Frame or mirror any Content or other portions of the Services. If you link to the Services, CFP reserves the right to block any such links and/or demand you remove any such link at any time.
j. Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any transaction being conducted on the Services, or with any other person’s use of the Services.
k. Attempt to gain unauthorized access to any portion or feature of our Services, a CFP Account, or any other systems or networks connected to the Services by hacking, password mining or spraying, or any other illegitimate means.
l. Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services.
m. Impersonate or attempt to impersonate the CFP, a CFP employee, another user, or any other person or entity.
By submitting ideas, suggestions, enhancement requests, documents, and/or proposals to CFP regarding the Services, Content, or any other CFP products or services (“Contributions”), you acknowledge and agree that CFP can use such Contributions without restriction and without obligation to you.
Please notify us of any known or suspected unauthorized use of the Services or Content by emailing us at info@cfpwood.com.
3. COMMUNICATIONS
Through the Services, or anytime you visit us, you may opt in to receive our newsletter or other promotional messages to an email address you provide to us. When you opt into any of these types of communications, you understand you will receive and consent to marketing, transactional, and other messages from CFP which may be sent by our marketing services providers. Your consent or opt-in to promotional messages is not required to make any purchase or participate in CFP promotions.
You consent to receive communications from us electronically to the email address you provide. You agree that all notices, disclosures, and other communications that we deliver to your email address will satisfy any legal requirement that such communications be in writing. You agree that you have the ability to store such electronic communications such that they remain accessible to you in an unchanged form.
CFP will use the personal information, such as your email address, in accordance with the <CFP Privacy Statement>, where you can learn more about how we process personal information, managing your contact preferences, and exercising your rights.
4. SOCIAL MEDIA
From time to time, we may engage with you on social media platforms. For example, CFP may reach out to you and ask for permission to use content you posted on social media platforms, including photography, videos, captions, and or related content. Unless you and CFP agree in writing to different terms, when you agree to allow CFP to use your social media content:
· CFP will have the worldwide and perpetual right, without payment to you, but not the obligation, to publish your social media content on the Services, in our physical locations, on social media channels, on our partner or distributors digital properties in any form, and in print in any form; and
· You represent and warrant that (a) you have the right to grant CFP the right to use your social media content as set forth in these Terms and such use by CFP will not violate the rights of any third party; and (b) any statements or testimonials that are included in your social media content are true and accurate and represent your current honest opinions, findings, beliefs, and/or experiences.
5. REPRESENTATIONS AND WARRANTIES | INDEMNIFICATION
You represent, warrant, and covenant that you have the right, power, and authority to agree to these Terms. You hereby indemnify, defend, and hold harmless CFP and all officers, directors, owners, affiliates, subsidiaries, and licensors (collectively, the “Indemnified Parties”) from and against any and all liability and costs, including, without limitation, reasonable attorneys' fees, incurred by the Indemnified Parties in connection with any claim arising out of: (a) any breach by you of these Terms or (b) your gross negligence or willful misconduct. You must cooperate as fully as reasonably required in the defense of any such claim. CFP reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
Your use of the Services and Content is at your own risk. We make no representation as to the completeness, accuracy, or timeliness of any Content or the reliability of the Services. We are not liable for inaccuracy, reliability, or errors in any Content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THE SERVICES AND CONTENT ARE DISTRIBUTED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHILE WE TRY OUR BEST TO ENSURE THAT THE SERVICES ARE ALWAYS AVAILABLE, UP-TO-DATE, AND CORRECT, CFP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, AND INACCURACIES IN THE CONTENT OR OTHER MATERIAL MADE AVAILABLE THROUGH THE SERVICES.
6. LIMITATION OF LIABILITY
IN NO EVENT WILL CFP, ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, ADVERTISERS, SUPPLIERS, CONTENT PROVIDERS AND LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU OR ANY OTHER PERSON AS A RESULT OF YOUR ACCESS OR USE OF THE SERVICES OR CONTENT FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOST REVENUES, LOST GOODWILL, OR COMPUTER FAILURE OR MALFUNCTION. THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON NEGLIGENCE, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, EVEN IF ANY OF THE CFP PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN ANY OF THE EXCLUDED DAMAGES, AND IRRESPECTIVE OF ANY FAILURE OF AN ESSENTIAL PURPOSE OF A LIMITED REMEDY. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN THE CFP PARTIES' LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW.
7. DISPUTES | BINDING ARBITRATION AND CLASS ACTION WAIVER
You and CFP agree to arbitrate, and empower the arbitrator with the exclusive authority to resolve, all disputes between you and CFP, except (a) disputes relating to the enforcement of CFP’s intellectual property rights and (b) disputes that meet the requirements to be heard in small claims court. “Disputes” include any dispute, action, or other controversy between us concerning the Services or these Terms, whether in contract, tort, warranty, statute or regulation, or other legal or equitable basis, and includes the validity, enforceability or scope of the Terms, including disputes and any claim that all or any part of these Terms or this Section 7 are void or voidable. Our agreement to arbitrate shall be given the broadest possible meaning that will be enforced.
YOUR AGREEMENT TO ARBITRATION MEANS THAT FOR ALL COVERED DISPUTES, YOU ARE GIVING UP YOUR RIGHT TO FILE A LAWSUIT IN COURT AND THE RIGHT TO A TRIAL BY JURY. INSTEAD, YOU WILL HAVE A HEARING BEFORE A NEUTRAL ARBITRATOR.
The parties agree to keep the arbitration confidential, including the existence of the arbitration, any non-public information provided in the arbitration, and any submissions, orders or awards made in the arbitration. This information concerning the arbitration must not be disclosed to any third party except the tribunal, the parties, their counsel, experts, witnesses, accountants and auditors, insurers, and any other person necessary to the conduct of the arbitration. Notwithstanding the foregoing, a party may disclose arbitration confidential information to the extent that disclosure may be required to fulfill a legal duty, protect, or pursue a legal right, enforce or challenge an award in bona fide legal proceedings.
In the event of a dispute, you or CFP must send to the other party a notice of dispute, which is a written statement that sets forth the name, address, and contact information of the party giving the notice, the facts giving rise to the dispute, and the relief requested. You must send any notice of dispute to the address below. We will send any notice of dispute to you at the contact information we have for you. You and CFP will attempt to resolve a dispute through informal negotiation within sixty (60) days from the date the notice of dispute is sent. After sixty (60) days, you or we may commence arbitration. You must send any notice of dispute to:
Columbia Forest Products, Inc.
Attn: Legal Department / Arbitration Notice
7900 McCloud Road, Suite 200
Greensboro, NC 27409.
If you and CFP do not resolve a dispute by informal negotiation or in small claims court, the dispute will be settled by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the U.S. Federal Arbitration Act. Arbitration will be administered by the American Arbitration Association (the “AAA”) under its Consumer or Commercial Arbitration Rules and its Supplementary Procedures, as appropriate. For more information, visit www.adr.org or, in the United States, call 800-778-7879. Arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim.
Payment of the AAA filing fee and Arbitration Fees will be governed by the AAA Arbitration Rules. If the arbitrator finds at any time that a claim was filed frivolously or in bad faith, then the filing party will reimburse the other party for all costs and fees, including attorneys’ fees, associated with that claim.
You or CFP may initiate arbitration in either Guilford County, North Carolina or the county in which you reside. In the event that you select the county of your residence, CFP may transfer the arbitration to Guilford County, North Carolina in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.
WE AGREE THAT ALL PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ON AN INDIVIDUAL BASIS. NEITHER YOU NOR CFP WILL SEEK TO HAVE A DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
No arbitration or proceeding can be combined with another without the prior written consent of all parties to the arbitration or proceeding. If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration.
You agree that any action at law or in equity arising out of or relating to these Terms or the Content that is not subject to arbitration will be filed, and that venue properly lies, only in the state or federal courts located in Guilford County, North Carolina and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.
These Terms are governed by and construed in accordance with the laws of the State of North Carolina and the laws of the United States, without giving effect to any conflict of law principles (whether in the jurisdiction selected above or any other jurisdiction).
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
All provisions of this DISPUTES | BINDING ARBITRATION AND CLASS ACTION WAIVER Section will survive termination of these Terms.
9. GENERAL & MISCELLANEOUS TERMS
These Terms do not create any partnership, joint venture, employer-employee, broker-dealer, agency, or franchise relationship between you and us. If any provision of the Terms is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in full force and effect. No waiver or failure to assert any provision of the Terms shall be valid unless in writing and signed by an officer of CFP. No waiver of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. CFP may assign its rights and duties under these Terms to any party, at any time, and without notice to you, unless otherwise expressly stated in these Terms or required by law. Unless otherwise expressly stated herein, these Terms constitute the entire agreement between you and us relating to the Services and Content and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and us relating to such subject matter. We will not be responsible for failure to fulfill any obligation due to causes beyond our control. Nothing contained in these Terms is in derogation of our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Services. CFP reserves all rights not expressly granted in these Terms.
If you have any questions about the Terms, the Services, or our Content, or our products, please contact us at:
Columbia Forest Products, Inc.
Attn: Legal Department
7900 McCloud Road, Suite 200
Greensboro, NC 27409.